Red Sky Steel LLC (“RSS”) is an independent authorized dealer and does not manufacture, engineer, deliver, or install steel buildings. Manufacturing, engineering, delivery, installation, and warranty services are performed exclusively by third-party manufacturers and/or their approved contractors.
A non-refundable deposit in the amount specified in the signed Order Agreement (“Deposit”) is required to initiate order processing. The Deposit constitutes earned compensation for order procurement, administrative processing, manufacturer coordination, and production slot reservation. The Deposit is fully earned and non-refundable immediately upon execution of the signed Order Agreement.
Because the Deposit is earned immediately upon signing, cancellation of an Order Agreement does not entitle Customer to a refund of the Deposit. If cancellation occurs after order transmission to the manufacturer, Customer may also be subject to manufacturer-imposed fees, engineering charges, or restocking fees.
Custom-engineered structures, wide-span buildings, modified designs, or special-order materials are final sale. Once engineering review begins or manufacturer acceptance occurs, no refunds shall be issued.
If a manufacturer rejects an order due to engineering limitations, code requirements, or other feasibility issues, RSS will work in good faith to adjust specifications or transfer the order to an alternate manufacturer when possible. Refunds, if any, are at the sole discretion of RSS and subject to administrative and coordination costs already incurred.
Financing and Rent-To-Own agreements are administered directly by the manufacturer or third-party lender. RSS is not the lender and does not control financing approvals, payment schedules, or refund policies related to financing.
Customer agrees not to initiate ACH disputes, payment reversals, or chargebacks for Deposits processed in accordance with the signed Order Agreement and Terms & Conditions. Any dispute must be resolved through binding arbitration as outlined in the RSS Terms & Conditions.
This Refund & Cancellation Policy is incorporated into and governed by the RSS Terms & Conditions. In the event of a conflict, the Terms & Conditions shall control.
